MARA INFINITY SAFARIS LTD TERMS AND CONDITIONS
GENERAL INFORMATION
These terms and conditions govern the relationship between Mara Infinity Safaris Limited and you, our client/guest. Mara Infinity Safari Limited presumes that you are of sufficient legal age to use the website and create binding legal obligations. These are the sole terms and conditions that will apply and after submitting payment for a Mara Infinity Safari Limited safari, or any other service therein you accept to be bound by these terms and conditions.
The term Guest, Client, Traveler represent anyone booking any Travel & Tour Related activity/service with Mara Infinity Safari.
A binding contract between you, the client and Mara Infinity Safaris Limited comes into existence when we receive your booking request and payment for the booking.
It is your responsibility to check the accuracy of the booking information, tickets, vouchers and other documents that we send to you when you receive them. If you believe that anything has been incorrectly stated, you must tell us as soon as possible and in any event within 10 days of you receiving them so that we can correct them. It may not be possible to correct errors after this but if it is we reserve the right to pass on the cost of doing so to you.
SAFARI TOUR CANCELLATION CHARGES
Cancellations: Cancellations must be made in writing and will become effective on the date of receipt at the offices of Mara Infinity Safaris Ltd.
Cancellation & Amendments by passenger/s penalties: A general cancellation policy is outlined below and based on the full price of the tour:
- More than 90 days before departure 10%
- 90 – 45 days before departure 35%
- 45 – 29 days before departure 50%
- 30 – 15 days before departure 70%
- Less than 15 days before departure 100%
Mara Infinity Safaris Ltd will advise if specific hotels have an alternative cancellation policy.
Mara Infinity Safaris ltd shall not be liable for damages of whatsoever nature, arising from any alterations or cancellations.
Mara Infinity Safaris Ltd shall at all times exercise its absolute discretion in regard to cancellation / refunds, including where passengers do not remain with the pre-booked holiday throughout its duration.
Mara Infinity Safaris Ltd uses many suppliers, each with their own amendment / cancellation charges. If the policy varies from the above stated policy, the same will be communicated at the time of booking.
Cancellations and amendments are therefore subject to our supplier’s conditions and on the understanding that the passengers shall be liable for all additional costs arising from cancellations and amendments. Mara Infinity safaris ltd reserves the right to claim a cancellation fee of up to 100% of the total package price, should the hotel claim the same.
Cancellation by Mara Infinity Safaris Ltd: Passengers should at all times be covered by cancellation insurance, in the case of force majeure. Force majeure includes (but is not limited to) war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, acts of God, natural or nuclear disaster, fire, adverse weather conditions, level of water, technical or maintenance problems with transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control.
In the case of death or serious illness, special cancellation terms can be negotiated if Mara Infinity Safaris is presented with an officially-approved death/sickness certificate.
Cancellations must be made in writing and delivered either by hand, post, fax or electronic mail.
Refunds & unused services: Mara Infinity Safaris Ltd shall, however, endeavor at all times to comply with our pre-determined tour itinerary, but cannot be held responsible for any reason should this not be possible, it being noted that it may be in the interest or for the welfare of passengers that alterations are made for their safety and any additional and / or unavoidable expenses shall become their financial responsibility.
No refunds will be made for no shows, or any unused services.
SAFARI / TOUR PAYMENT DEPOSIT AND BALANCE:
Payment terms:
30% deposit for Kenya safaris.
40% deposit for combined Kenya/ Tanzania safari tours
Balance due within 30 days prior to commencement of your safari arrangements.
Payments (deposit & final balance) are preferred by credit card online or alternatively payments can also be made by direct bank transfer to our Nairobi bank account (details shall be provided during safari confirmation and invoice).
Payment options are via credit card (Visa , Amex or MasterCard) through our secure online payment system, internet transfer (electronic funds transfer) or telegraphic bank transfer (SWIFT). Funds are normally cleared within five to seven working days.
The payment of bank fees for credit card payments and/or bank transfers are the responsibility of the customer and are strictly non-refundable. All credit card payments incur an additional 3.5% transaction fee.
For persons from overseas, payments are to be made is USD as quoted. Payments in other convertible world currencies can only be made to us subject to prior agreement and subject to current exchange rate.
SAFARI TOUR QUOTES/PRICE RATES: WHAT IS INCLUDED
Mara Infinity Safaris quotes/prices include all expenses in connection with the itinerary as follows;
All lodges and hotel accommodation with full meals as per the itinerary unless otherwise stated
Hotel arrangements are on a full board basis while on Safari unless otherwise stated
Entrance fees to all places of interest and wildlife parks included in the itinerary unless otherwise stated
Custom Safari car with an English-speaking driver guide is also included in the rates unless otherwise stated
Domestic airfares if client is taking any of our Fly-In Safari options.
SAFARI TOUR QUOTES/PRICE RATES: WHAT IS NOT INCLUDED
Mara Infinity Safari quotes/price Rates will not include the below listed expenses in connection with the itinerary as follows;
International flight charges from any client’s country of origin.
Visa charges.
Travel insurance
Airport taxes paid in Kenya or abroad.
Gratuities (Tips).
Charges on beverages, laundry unless on all-inclusive accommodation.
Optional excursions and other items of personal nature.
Any other extras to be specified
COMPLAINTS AND PROBLEMS
We do our best to give you an enjoyable, trouble-free safari tour but occasionally even the best-laid plans can go wrong. In the event of a problem whilst you are on a safari tour with us, please inform your Holiday planner via email, phone, tour driver / guide immediately. This gives us the opportunity to correct the issue on the spot so that it does not spoil your Safari. If the matter cannot be resolved immediately, please send details of your complaint to us in writing within 20 days of your return from your holiday. It is therefore a condition of this contract that you communicate any problem to the authority in question whilst on tour. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem on site.
SECURITY
In keeping with many tourist centers worldwide, visitors are advised not to leave any valuables in
their hotel room when they go out, but to make use of the safe deposit boxes which are available
at most hotels and lodges. As in all major cities, it is advisable to avoid back streets at night (especially alone); in fact, is it much safer to avoid night walking altogether and use taxis or self-drive hire cars instead. Kenya has an excellent police force and most hotels have experienced security personnel and caring doormen.
HOTEL CHECK-OUT TIME
The standard checkout time in Kenya is 10 a.m. regardless of the actual departure time from your
hotel. Day room facilities maybe available for clients leaving in the evening or they may allow you
keep your room until departure depending on the occupancy of the Hotel. A charge will be payable
locally for this service.
PHOTOGRAPHY
For game and bird photography a telephoto lens of 200-300mm is strongly recommended.
Twin lenses reflex cameras are generally impractical. It is wise to equip yourself with plenty of
batteries, ultra-violet filter, and lenses hood as these are seldom available when on Safari.
Visitors are advised that it is an offense to photograph Kenya’s head of state, military installations, policemen in uniforms, etc. As a general rule elsewhere, visitors are strongly advised to seek permission before taking any photographs.
VACCINATION REQUIREMENTS
Information about which vaccinations are required should be obtained from your GP/physician. Any advice given by Mara Infinity Safaris about vaccinations and/or prophylactic measures or other medical advice should be considered as an extra service and that we are not qualified to give medical advice and accept no liability for it.
IMPORTANT -TRAVEL INSURANCE
All travelers should have a travel insurance for their trip. This is of paramount importance regarding transportation in case of illness, as well as repatriation for other reasons. Mara Infinity Safaris Ltd cannot be liable in any way whatsoever should you fail to do so. If you are coming to East Africa from overseas, we request that you provide us with your insurance provider’s name, together with the policy number and the insurance company’s emergency contact telephone number in case of any emergency whilst you are traveling.
LUGGAGE AND PERSONAL EFFECTS
These are conveyed entirely at owner’s risk. Passengers should note that they are limited to one standard suitcase not weighing more than 20 kg, plus one small piece of hand luggage. When travelling on certain charter/domestic flights, baggage is limited to one soft bag weighing not more than 15 kg inclusive of hand luggage.
Mara Infinity Safaris ltd accepts no responsibility for loss or damage to luggage or personal property from whatsoever causes arising. Passengers are advised to effect adequate insurance.
SAFARI TRANSPORT
It should be noted that the types of vehicles used for safari transport on rough roads in East Africa are different from tour vehicles on the highways and normally they do not have air-conditioning. Transportation in air- conditioned vehicles must be requested in writing. No guarantees are made to offer the same. The safari land cruisers used throughout East Africa for overland road safaris on the main highways beyond the parks are of a standardized design with sliding passenger windows. Open-sided safari viewing vehicles may be used inside the game reserves and conservancies by visitors on fly-in safari packages. Air, rail, road and other departure times are supplied by the Carriers. They are at all times subject to traffic control restrictions and weather conditions. Mara Infinity Safaris Ltd is not responsible for any delays or inconvenience which may arise.
GUIDES
Mara Infinity safaris ltd uses only registered guides and specialist guides and endeavors at all times to employ specific language guides as requested and when available.
ELECTRICITY
In most of the safari lodges where electricity is provided by a generator, these are turned off late at night until early morning the following day. In Kenya the general voltage is 240 and the frequency is 50 Hz. The British three rectangular blade plugs are common. Some lodges and camps only have power in the early mornings and evenings. Batteries may be recharged in camps during the day but it is wise to double check with the camp manager. As the sockets may vary, a ‘Travelers’ Adaptor Set’ is recommended. Voltage sometimes fluctuates and whilst power cuts are rare, they are not unknown. It is useful to carry a torch.
WATER
Water from taps in bathrooms is not suitable for drinking and bottled water is provided for drinking and cleaning teeth.
ROADS
The roads between the parks may have rough stretches and the overland journeys can be lengthy as tour vehicles are limited to a maximum speed of 80 KM per hour. Local flights between national parks / game reserves are an (extra) option when overland transfers are exceptionally long.
LAW AND JURISDICTION
All terms and conditions of this agreement shall be governed by and construed in accordance to the laws of Kenya, and any litigation necessary to resolve disputes between the parties shall be held in the courts located in Kenya where such a dispute can be solved through arbitration.
I have read all of the foregoing and fully understanding, agree to the contents the above terms, conditions and provisions of this contract.
This contract is governed by the laws of Kenya and legal jurisdiction for any dispute is in the country of Kenya