TERMS AND CONDITIONS
SAFARI TOUR CANCELLATION CHARGES:
Mara Infinity Safaris booking / cancellation conditions are determined by the fact that once hotel, Safari lodge/ camps, local domestic airlines or services are booked on your behalf, we shall incur a cancellation fee if we are required to cancel the booking. We try to keep such cancellation charges to a minimum and they apply as follows calculated as a percentage of the total price:
Safari invoice cancellation charges.
- Cancellation up to 60 days prior to commencement of the safari: Zero cancellation charges.
- Cancellation up to 35 days prior to commencement of the safari: 20% cancellation charges
- Cancellation up to 15 days prior to commencement of the safari: 40% cancellation charges
- Cancellation less than 15 days or more than 3 days prior to safari start: 60% cancellation charges
- Cancellation 3 days or less before commencement of safari – Zero refund, 100% cancellation charges apply.
The payment of bank fees for credit card payments and/or bank transfers are the responsibility of the customer and are strictly non-refundable.
Cancellations must be made in writing and delivered either by hand, post, fax or electronic mail.
In the case of death or serious illness, special cancellation terms can be negotiated if Mara Infinity Safaris is presented with an officially-approved death/sickness certificate.
At the time of booking, a deposit on 35% of the total tour price. The remaining payment must be submitted no later than 4 weeks prior to departure. All payments must be made by credit card, internet transfer (electronic funds transfer) or telegraphic bank transfer (SWIFT). Funds are normally cleared within five to seven working days.
COMPLAINTS AND PROBLEMS:
We do our best to give you an enjoyable, trouble-free safari tour but occasionally even the best-laid plans can go wrong. In the event of a problem whilst you are on a safari tour with us, please inform your Holiday planner via email, phone, tour driver / guide immediately. This gives us the opportunity to correct the issue on the spot so that it does not spoil your Safari. If the matter cannot be resolved immediately, please send details of your complaint to us in writing within 20 days of your return from your holiday. It is therefore a condition of this contract that you communicate any problem to the authority in question whilst on tour. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem on site.
In keeping with many tourist centers worldwide, visitors are advised not to leave any valuables in
their hotel room when they go out, but to make use of the safe deposit boxes which are available
at most hotels and lodges. As in all major cities, it is advisable to avoid back streets at night (especially alone); in fact, is it much safer to avoid night walking altogether and use taxis or self-drive hire cars instead. Kenya has an excellent police force and most hotels have experienced security personnel and caring doormen.
HOTEL CHECK-OUT TIME
The standard checkout time in Kenya is 10 a.m. regardless of the actual departure time from your
hotel. Day room facilities maybe available for clients leaving in the evening or they may allow you
keep your room until departure depending on the occupancy of the Hotel. A charge will be payable
locally for this service.
For game and bird photography a telephoto lens of 200-300mm is strongly recommended.
Twin lenses reflex cameras are generally impractical. It is wise to equip yourself with plenty of
batteries, ultra-violet filter, and lenses hood as these are seldom available when on Safari.
Visitors are advised that it is an offense to photograph Kenya’s head of state, military installations, policemen in uniforms, etc. As a general rule elsewhere, visitors are strongly advised to seek permission before taking any photographs.
Information about which vaccinations are required should be obtained from your GP/physician. Any advice given by Mara Infinity Safaris about vaccinations and/or prophylactic measures or other medical advice should be considered as an extra service and that we are not qualified to give medical advice and accept no liability for it.
IMPORTANT -TRAVEL INSURANCE
All travelers should have a travel insurance for their trip. This is of paramount importance regarding transportation in case of illness, as well as repatriation for other reasons. Mara Infinity Safaris Ltd cannot be liable in any way whatsoever should you fail to do so. If you are coming to East Africa from overseas, we request that you provide us with your insurance provider’s name, together with the policy number and the insurance company’s emergency contact telephone number in case of any emergency whilst you are traveling.
It should be noted that the types of vehicles used for safari transport on rough roads in East Africa are different from tour vehicles on the highways and normally they do not have air-conditioning other than the standard ventilation fan. The safari land cruisers used throughout East Africa for overland road safaris on the main highways beyond the parks are of a standardized design with sliding passenger windows. Open-sided safari viewing vehicles may be used inside the game reserves and conservancies by visitors on fly-in safari packages.
In most of the safari lodges where electricity is provided by a generator, these are turned off late at night until early morning the following day. In Kenya the general voltage is 240 and the frequency is 50 Hz. The British three rectangular blade plugs are common. Some lodges and camps only have power in the early mornings and evenings. Batteries may be recharged in camps during the day but it is wise to double check with the camp manager. As the sockets may vary, a ‘Travelers’ Adaptor Set’ is recommended. Voltage sometimes fluctuates and whilst power cuts are rare, they are not unknown. It is useful to carry a torch.
Water from taps in bathrooms is not suitable for drinking and bottled water is provided for drinking and cleaning teeth.
The roads between the parks may have rough stretches and the overland journeys can be lengthy as tour vehicles are limited to a maximum speed of 80 KM per hour. Local flights between national parks / game reserves are an (extra) option when overland transfers are exceptionally long.
LAW AND JURISDICTION
All terms and conditions of this agreement shall be governed by and construed in accordance to the laws of Kenya, and any litigation necessary to resolve disputes between the parties shall be held in the courts located in Kenya where such a dispute can be solved through arbitration.